Once you place an order, we'll reach out via email to clarify instructions and request photos. We'll then start on a basic sketch and send it to you for approval. We'll happily make any changes you request until everything looks just right! Then we will follow the same process for the color version where we will make several versions until you get the perfect drawing.

Ideally we would like clear, well-lit, close-up photos but we can usually make due with what you have available. The more detail we can see, the more detail we can draw!

Unfortunately, we can only start working on the drawing after purchase. But don't worry, we offer a 100% money-back guarantee if you're not satisfied, and we'll keep you in the loop with sketches for approval throughout the process.

The process typically takes 1-2 weeks from the time of the order, depending on the number of tweaks you request (and we're happy to make as many as you want!).

If you have also ordered a physical print of the drawing, the shipping can take an additional 1-2 weeks after we have finished the drawing.

Absolutely! We don't use any templates that you have to force fit your ideas into and make every drawing from scratch. We aim to create precisely the drawing you want. Feel free to give us detailed instructions - we'll incorporate every element just as you like it!

Not a problem at all! We're here to help and can offer suggestions to spark ideas that bring out the right traits in the person being drawn.

Just tell us a little bit about the person you would like drawn, their hobbies and quirks, and we can come back to you with a few ideas for a drawing that captures them.

All of our drawings are hand made using a stylus and a tablet so that every drawing has a hand drawn feel with true brush strokes, but also the ability for use to more easily edit the drawings.

Not at all! Each of our drawings is hand made from scratch, making every piece unique.

If you've opted for a physical print, it usually takes an additional 1-2 weeks for printing and shipping.

Your total satisfaction is our goal. That's why we offer a 100% money back guarantee if you're not completely satisfied with your drawing. Just reach out to us and we'll issue a full refund, no questions asked!